We back all of our products with a lifetime warranty - as long as you use our gear like you would use any other dog gear! Please review the guidelines below to help determine if your product will be considered defective by our customer service team. 

Definition of a defective product:

A defective product is an imperfection in a product that has a manufacturing or design defect.

Examples of what is not considered defective:

• Chewed products - any product that shows obvious signs of chew damage will not be covered
• Damage that is caused by accident, negligence, improper care, misuse, normal wear and tear, or damage occurred during storage
• Product acquired from aftermarket sources, such as private sellers
• Improper fit - fit is the responsibility of the owner and should be assured within return window
• Comfort issues - comfort is the responsibility of the owner and should be assured within return window 

Open up a warranty claim